At 0k Play, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered player on our platform.
Data Protected | PAGCOR RegulatedSix core commitments that define how 0k Play handles your personal information.
All personal data and financial transactions on 0k Play are protected using industry-standard TLS encryption. Your information is never transmitted or stored in plain text.
0k Play does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the platform and to meet regulatory obligations.
Registered players on 0k Play have the right to access, correct, and request deletion of their personal data at any time, subject to applicable legal and regulatory retention requirements.
0k Play processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC).
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law.
In the unlikely event of a personal data breach affecting your information, 0k Play will notify affected players and the National Privacy Commission within the timeframes required by law.
0k Play (referred to in this Privacy Policy as "0k Play", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who access or use the 0k Play online gaming platform at 0k-play.com (the "Platform").
This Privacy Policy describes how 0k Play collects, uses, stores, discloses, and protects personal data in connection with your use of the Platform. It applies to all registered players, visitors, and any other individuals whose personal data is processed by 0k Play in the course of operating the Platform.
This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Philippine Law: This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.
For the purposes of the Data Privacy Act of 2012, 0k Play is the Personal Information Controller in respect of the personal data collected through the Platform. This means that 0k Play determines the purposes and means of processing your personal data.
0k Play has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy laws and this Privacy Policy. Contact details for the DPO are provided in Section 14 of this Policy.
0k Play collects the following categories of personal data in connection with the operation of the Platform:
0k Play does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming assessment and provided voluntarily by the player.
0k Play collects personal data through the following means:
0k Play uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and KYC data |
| Processing deposits and withdrawals | Financial and identity data |
| Verifying player eligibility (age, location) | Identity, contact, and technical data |
| Providing customer support | Identity, contact, and communications data |
| Fraud prevention and security monitoring | Technical, financial, and identity data |
| Regulatory compliance and AML obligations | Identity, financial, and transaction data |
| Responsible gaming monitoring and intervention | Usage, financial, and responsible gaming data |
| Sending service notifications and updates | Contact and communications data |
| Sending promotional offers (with consent) | Contact and marketing preference data |
| Platform analytics and improvement | Technical and usage data (aggregated) |
0k Play will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
0k Play processes your personal data on the following legal bases under the Data Privacy Act of 2012:
0k Play does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by 0k Play are required to process personal data only in accordance with 0k Play's instructions and applicable data privacy laws. 0k Play does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.
0k Play retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AMLC and tax compliance) |
| KYC verification documents | 5 years after account closure |
| Customer support communications | 3 years from date of communication |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Self-exclusion records | Indefinitely, or as required by PAGCOR |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 0k Play's data disposal procedures.
0k Play implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While 0k Play takes all reasonable steps to protect your data, the security of your account also depends on you. Use a strong, unique password, enable any available two-factor authentication, and never share your login credentials with anyone.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 0k Play. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Under the Philippine Data Privacy Act of 2012, you have these rights over your personal data held by 0k Play.
You may request a copy of the personal data 0k Play holds about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require identity verification.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
0k Play uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.
The 0k Play Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. 0k Play does not knowingly collect personal data from individuals under the age of 21.
If 0k Play becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.
Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent underage access to online gaming platforms.
0k Play reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, 0k Play will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you may close your account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 0k Play, please contact our Data Protection Officer:
Data Protection Officer — 0k Play
Email: privacy@0k-play.com
For general support enquiries, you may also reach our customer support team at:
Email: support@0k-play.com
We will respond to all data privacy requests within fifteen (15) business days of receipt, in accordance with the timeframes prescribed by the Data Privacy Act of 2012 and the National Privacy Commission.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.
For responsible gaming support, deposit limit requests, or self-exclusion, please visit our Responsible Gaming page. These requests are handled separately from data privacy requests.
Your data is protected, your privacy is respected, and your gaming experience is backed by PAGCOR regulation. Join Filipino players across Manila, Cebu, Davao, and beyond — and play on a platform that takes your security seriously. Must be 21 or older.