Gaming should always be fun — never stressful, never harmful. At 0k Play, we take responsible gaming seriously. This page covers everything you need to know about playing safely, using our player protection tools, and getting help if you ever need it.
At 0k Play, we believe that online gaming is one of the most entertaining ways to spend your free time — whether you're spinning the reels on Megaways after a long day in Makati, playing a round of Tongits Go with friends in Cebu, or trying your luck on Pearls of Bingo from the comfort of your home in Davao. But we also know that for some people, gambling can become more than just a pastime.
That's why responsible gaming isn't just a checkbox for us — it's a core part of how 0k Play operates. We've built a range of tools and policies to help every player stay in control, set healthy limits, and enjoy the platform without it ever becoming a problem. Our responsible gaming framework is aligned with PAGCOR's guidelines for licensed online gaming operators in the Philippines.
If you ever feel like your gaming habits are changing — or if someone you know seems to be struggling — this page is your starting point. Read through our tools, take our self-assessment, and don't hesitate to reach out to our support team.
Parents and guardians: Please use parental control software to prevent minors from accessing online gaming platforms. If you suspect a minor has registered on 0k Play, contact our support team immediately at support@0k-play.com
Six pillars that define how 0k Play protects every player on the platform.
Every player must be 21 or older. We verify age through our KYC process using government-issued Philippine IDs before any real-money play is permitted .
Set daily, weekly, or monthly deposit limits in Philippine Peso (₱) directly from your account settings. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when your chosen play time is up. A healthy break goes a long way.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in or make deposits.
If you feel you need a longer break, self-exclusion lets you close your 0k Play account for a minimum of 6 months or permanently. We take this seriously — no marketing will be sent during exclusion.
Enable on-screen pop-up reminders at regular intervals showing how long you've been playing and your net session result, so you always stay aware of your activity.
Practical tools built into your 0k Play account — available anytime, no waiting required.
From your account dashboard, navigate to Settings > Responsible Gaming to set your preferred deposit cap or loss limit in ₱. You can lower your limit at any time with immediate effect. Increasing a limit requires a mandatory 7-day review period to protect you from impulsive decisions.
Choose how long each gaming session lasts — from 30 minutes up to 4 hours. When your limit is reached, you'll receive a clear on-screen notification. You can choose to extend once per session or let the system log you out automatically.
Activate a temporary break directly from your profile. During a cool-off period, your account is fully suspended — no logins, no deposits, no gameplay. This is ideal if you feel you need a short reset without committing to full self-exclusion.
To request self-exclusion, go to Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. Exclusion periods start at 6 months and can be set to permanent. During exclusion, all promotional communications are stopped and your account cannot be reactivated until the period ends.
Set pop-up reminders every 15, 30, or 60 minutes. Each reminder shows your total session time and net win or loss for the session, giving you a clear, honest picture of your play before you decide to continue.
Review your full deposit, withdrawal, and gameplay history at any time from your account dashboard. Transparency about your own activity is one of the most powerful tools for staying in control of your gaming habits.
Self-exclusion is one of the most important responsible gaming tools available on 0k Play. It's designed for players who feel they need a significant break from gambling — whether that's for a few months or permanently. The process is straightforward, and our team is here to help you through it without judgment.
Once self-exclusion is active, your account is immediately suspended. You will not be able to log in, deposit, or play. Any pending withdrawals will be processed normally. All marketing emails and promotional SMS messages will be stopped for the duration of your exclusion period.
Self-exclusion requests are processed within 24 hours. For urgent cases, contact our support team directly and we will prioritise your request.
Visit 0k-play.com and log in using your registered email and password. If you are unable to log in, contact our support team and they will process the exclusion on your behalf.
Click on your profile icon in the top right corner and select Settings from the dropdown menu.
Inside Settings, select the Responsible Gaming tab. Here you will find all available player protection tools including deposit limits, cool-off periods, and self-exclusion.
Click Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the confirmation details carefully before proceeding.
Confirm your identity and submit the request. You will receive an email confirmation once your exclusion is active. Your account will be suspended within 24 hours of submission.
Recognising the signs early is the first step toward getting back in control. Be honest with yourself.
Continuing to play in an attempt to win back money you've already lost — often leading to even bigger losses.
Spending far more time gaming than you intended, or losing awareness of how long you've been playing.
Missing work, school, or family commitments in Quezon City, Manila, or wherever you are because of gaming.
Using borrowed money, credit cards, or funds meant for bills and essentials like GCash savings to fund gaming.
Feeling anxious, irritable, or depressed when not playing, or using gaming as a way to escape stress or problems.
Lying to family or friends about how much time or money you spend on gaming, or feeling the need to keep it secret.
If you recognise two or more of these signs in yourself or someone you care about, please use our self-exclusion tool or reach out to our support team. You can also contact the National Council on Problem Gambling Philippines for confidential support.
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use our responsible gaming tools or speak with a professional.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you ever tried to win back money you lost by continuing to play or depositing more?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gaming?
Have you ever missed work, school, or an important family event because of gaming?
Have you ever borrowed money or sold something to fund your gaming activity?
Have you ever hidden your gaming activity or the amount you spend from family or friends?
Do you find yourself thinking about gaming frequently, even when you're doing other things?
This self-assessment is for personal reflection only and is not a clinical diagnosis. If you are concerned about your gaming habits, please contact our support team or a qualified counsellor. Your responses are not recorded by 0k Play.
Common questions from Filipino players about staying safe on 0k Play.
Responsible gaming is at the heart of everything we do. Join thousands of Filipino players across Manila, Cebu, Davao, and Quezon City who enjoy 0k Play as a fun, safe, and PAGCOR-regulated gaming experience. Remember — you must be 21 or older to play.
Need help? Contact us at support@0k-play.com — our team is available 7 days a week.